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Returns & Exchanges
At Dio Candle, we want you to be completely satisfied with your purchase. If your candle isn't the perfect fit for your space, we offer a 30-day window for returns and exchanges on all unused items.
1
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
2
Pack Your Items
Carefully pack your unused candles in their original packaging to ensure they are protected from damage during transit.
3
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing