Frequently Asked Questions
Everything you need to know about our handcrafted candles and shipping.
What kind of wax do you use in Dio Candles?
We use a premium, eco-friendly soy wax blend that is sustainably sourced. This ensures a cleaner, longer-lasting burn without the toxins found in traditional paraffin wax.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-5 business days within the continental US, and you will receive a tracking number via email as soon as your order ships.
Can I return a candle if I don't like the scent?
Yes! We offer a 30-day satisfaction guarantee. If the candle is unlit and in its original packaging, you can return it for a full refund or exchange it for a different fragrance.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our delivery options to more countries in the near future.
How can I prevent my candle from tunneling?
To ensure an even burn, always allow the wax to melt completely across the top of the jar during the first use. Additionally, keep the wick trimmed to 1/4 inch before every light.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.